Be careful, they’re messing me about here, essentially calling me an idiot who doesn’t know how to drive.
I’ll keep you updated by sharing the email I sent to Leapmotor for information:
I was invited to a test drive with the workshop manager and a test driver (the same one who, on a previous visit, had personally admitted and confirmed the presence of rightward pull during driving). During this new drive, both denied for about an hour that any issue existed, claiming the pull was normal, attributable to the road surface conditions, and went so far as to suggest the problem was a personal obsession of mine, especially given that I had discussed it with other B10 owners on dedicated groups and forums who report the very same defect.
During the initial wait, while I was alone with the test driver, the latter was on the phone with the workshop manager. Unaware that I could hear, I distinctly heard the workshop manager say word for word to the test driver that he wasn’t interested in what I might say as a customer, and that the only thing that mattered was what the test driver himself would say.
Immediately after this phone call, the test driver — who on the previous visit had openly confirmed the problem — completely reversed his position, falling in line with the workshop manager’s denial.
I believe this episode demonstrates, in an unfortunately unambiguous way, a prejudiced approach to handling the complaint, aimed at denying a defect previously acknowledged by the official network itself, regardless of the evidence presented.
Following a rather heated discussion, I did manage to get the vehicle kept in the workshop for further work on the tracking and camber, according to the manufacturer’s official specifications. The staff noted on the job sheet that, although the tracking was within spec, the customer still reports rightward pull — a wording that effectively and improperly places on me the burden of a defect already objectively found in a previous check by the same network.
I am currently awaiting a response from the workshop on the outcome of the work.