Premise (sorry for the long post): as a product, I have little to criticise about the B10. It’s a very good car, with a value‑for‑money ratio that’s genuinely impressive for its segment, and many of us knew perfectly well that we were buying something “experimental”, new, with inevitable teething problems. That’s not the point. The problem isn’t the faults themselves, but HOW they are handled and communicated to customers.
In recent months we’ve seen everything: from the V2L bug which in some cases literally blocks the car by activating the vehicle‑to‑load mode and then no longer being able to deactivate it, to the point of becoming a publicly discussed case in several groups and forums. It’s unrealistic to think that a young brand won’t have technical problems, but it’s unacceptable that the impression from the outside is one of “day‑to‑day” management, where every piece of information arrives in dribs and drabs, often only because some exasperated customer raises the issue online.
Same story with the OTA update promised for the B10: announced as the update that would bring Android Auto and Apple CarPlay at the beginning of 2026, with references in official presentations and on foreign websites, and then gradually postponed, reworded, pushed back. There are posts where customers ask when it will really arrive, others where dates from the end of December are mentioned and then become January, in other markets even from 30/12 without everyone seeing the update. This is not a normal technical delay: it’s a lack of clear and consistent communication towards people who have already paid for the car and are waiting for functions that were presented as imminent.
On top of that, there are the small‑big inaccuracies at the sales stage: the car advertised with two wireless chargers and then, in practice, you end up with only one charging pad; the promise of Android Auto being present or “in any case available shortly via an update”, which in fact depends precisely on that OTA that keeps slipping; the European version being detuned compared to the Chinese one, for example due to the lack of front sensors, without this having been properly explained from the outset. Each of these elements, taken individually, might even be tolerable; taken all together, however, they paint a rather disappointing picture of how information is managed.
What many of us are asking for is not technical perfection, but honesty and clarity: a public roadmap of updates (even indicative, but kept up‑to‑date and realistic), official communications when there are major bugs (like the V2L one) with an indication of timing and how the fix will be delivered, and above all alignment between what marketing, dealers and official documentation say. It can’t be that to find out what’s going on we have to go hunting for comments in Facebook groups or forums, while the manufacturer remains silent or limits itself to vague formulas.
If Stellantis/Leapmotor really wants to build a solid reputation in Europe, it needs to understand that those who buy these cars are not silent beta‑testers, but informed customers who accept the risk of a young product in exchange for innovation… provided, however, that they are treated with respect. And respect, in this context, means transparent, consistent and timely communication, not promises announced with great fanfare and then postponed indefinitely.